Policies

The information and products on this website are provided to you subject to the following terms and conditions. By using our site you are accepting the following:

Reservation Policy

All reservations are non-refundable and non-transferable, and are valid only for the tour date and boarding time booked. All sales are final. Schedules, fares, meal service, route and operating equipment are subject to change without notice.

Privacy and Billing Policy

You must be of legal age to purchase products on this website. By using this site you are certifying that you are of legal age to do so. Minors must get a parent or legal guardian to book our services on their behalf.

We use secure technology and privacy protection software to keep your information secure. All information you provide us is held in confidence. We will not sell or disclose your personal information to third parties for marketing purposes. Your information will only be shared with third parties for tours or products offered on this website which you have selected to purchase and only when necessary and under confidential restrictions. If required to do so by law enforcement we will share your information with the proper authorities.

If you choose to purchase our services we will collect personal information from you including your name, address, telephone number, and email address. We store and use this information to provide services to you that you have requested, to improve our customer service, and for general reference and accounting procedures.

We collect and use your credit card information to bill you for services you have selected to purchase. We use current industry standard processing software to accept, process, and verify credit card payments and to protect our customers from fraudulent activity. You will be required to re-enter your credit card information each time you purchase our services.

All persons making reservations aboard the Credit Valley Explorer Tour Train consent and agree to the following use of their personal and credit card information: if you, or a member of your party that was booked as part of your reservation, cause disruptive behaviour or inconvenience resulting in loss of enjoyment to other passengers while onboard the train, your credit card will be billed without notice, at the discretion of the railway, for the fares required to fully compensate the fares paid by all passengers affected by the actions of you or any member of your party. In addition, you agree that your credit card may be billed for any unpaid services obtained during the course of the tour above and beyond the fare pre-paid for the tour.

All reservations are non-refundable, non-transferable and valid only for the boarding time and date booked.

We use "cookies" on certain pages of our site to facilitate the processing of your booking. Most internet browsers automatically accept cookies, however you are able to disable your browser from accepting cookies if you wish to decline them.

We use industry standard technology to safeguard your personal information, including firewalls, secure socket layers (SSL), and data encryption software. We make every effort to protect your personal information, however due to the nature of the Internet we do not promise, and you should not expect, that your information will always remain private. Regardless of the technology or procedures used to secure this information it is always possible for unauthorized third parties to unlawfully intercept electronic transmissions over the Internet.

AODA Information

Cando is committed to excellence in serving all customers including people with disabilities.

Communication: We will communicate with people with disabilities in ways that take into account their disability.

Service animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will be charged to the support person for admission to the Credit Valley Explorer tour train. We will notify customers of this through a notice posted on our premises and on our website www.candoltd.com.

Notice of temporary disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Cando will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the front entrance of the Cando business site impacted.

Training: Cando will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. Individuals in the following positions will be trained: Management; Office Administration Employees; Employees that will work directly with the public. This training will be provided to employees within one week of commencement of their employment with Cando. Training will include: Cando’s plan related to the customer service standard; An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard (Module/Quiz); How to interact and communicate with customers who have disabilities (Module/Quiz); How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person (Module/Quiz); What to do if a customer with a disability is having difficulty accessing goods and services; An overview of the Human Rights Code as it pertains to persons with disabilities and the Integrated Standards (Video/Quiz). Employees will also be trained when changes are made to our accessible customer service plan.

Feedback process: Customers who wish to provide feedback on the way Cando provides goods and services to people with disabilities can call (519)580-0087, e-mail steve.gallagher@candoltd.com, or send comments to 75 1st St #230 Orangeville, ON L9W 5B6. All feedback, including complaints, will be directed to Steve Gallagher, Superintendant of Operations, South Western Ontario. Customers can expect to hear back in five (5) business days.

Notice of availability: Cando will notify the public that our documents related to accessible customer service are available on our website upon request.

Modifications to this or other policies: Any policy, practice, or procedure of Cando that does not respect and promote the dignity, principles of independence, integration and equal opportunity for people with disabilities will be modified or removed.

Copyright Notice

All content on this site, including text, graphics, logos, images, photographs, and movies, is the property of Credit Valley Explorer and is protected by Canadian and international copyright laws. All software in use on this site is the property of either Credit Valley Explorer or its contractors or software suppliers and is protected by Canadian and international copyright laws.